Photo: Supplied.
CONTRIBUTED BY CARE TO CARE
The aged care landscape is changing – will real care emerge from this maze of complexity?
Big changes to aged care in Australia commenced on 1 November 2025, with the introduction of the new Support at Home program. But families and loved ones, already struggling to manage health, mobility, or caring responsibilities, are overwhelmed by new rules, new terminology, new contributions, a complicated application process, and daunted by the much-publicised long waitlists.
That’s exactly where Care to Care comes in. We are a local provider dedicated to supporting older Australians to understand, navigate, and make the most of their Support at Home packages. Our role is simple: to make a complex system easier to manage, so people can focus on living well at home.
Here is a quick summary of the questions we get asked most often.
What is Support at Home?
Support at Home is the Australian Government’s new in-home aged care program. It is designed to be simpler, more flexible, and focused on helping older Australians remain safe, independent, and supported at home for longer. The new Support at Home program has been rolled out to replace the previous Home Care Package system.
What can your funding cover?
The program continues to fund essential services, including nursing, personal care, domestic assistance, meal preparation, transport, social support, and access to allied health services, such as physiotherapy, occupational therapy, and podiatry. The updated model offers additional funding for Assistive Technology (equipment), Home Maintenance & Modifications, Restorative Care, and End-of-Life support.
What about co-contributions?
Depending on your circumstances, you may be asked to contribute toward your care. We explain clearly what applies to you, help set up a simple budget, and ensure you’re only paying what’s required – no confusion, no surprises.
How do I apply for Support at Home?
My Aged Care is the government agency managing this program. We can help you prepare for the My Aged Care call, explain your options, and guide you through the process so you feel supported every step of the way.
What about the long waiting periods?
The Government has announced that more packages will be released this quarter. While this is good news, acting early helps avoid delays and ensures you’re ready to access the right support as soon as possible.
Feeling overwhelmed?
Change can feel daunting, but it can also be an opportunity, especially when you have the right support. Care to Care has been preparing for this change for a very long time, and the transition has been smooth with no disruption to services.
At Care to Care, we believe good support starts with listening. We take the time to explain options clearly, answer questions honestly, and tailor services to each person’s needs and goals. From helping people navigate the application process to coordinating services and supports, we aim to make the process seamless and stress-free.
Your care, your way. Reach out to Care to Care and let us make Support at Home simple, smooth, and focused on your care – the way it should be!
